What is No Call Back?
No Call Back is the most convenient way for customers who order by phone to shop with us. By using No Call Back you place and confirm your order by phone in one easy step
No Call Back is:-
• Easy to use - when given the option, simply enter your 4 digit security number during your phone order.
• Fast - one step purchase and confirmation means easier buying for you
• Convenient - no waiting for us to call you back to confirm your order
The No Call Back service automatically checks your eligibility and asks you to enter your 4 digit security number if you meet the No Call Back requirements. If you order via our websites the No Call Back service is not required.
No Call Back FAQs
I am asked to give my 4 digit security number when ordering by phone, how do I use No Call Back?
If you are given the option to enter your 4 digit security number when ordering by phone, then you are No Call Back eligible and can start using it immediately. Simply enter your 4 digit security number to purchase and confirm your order in one easy step. With No Call Back your order will be charged to the credit card registered with us and delivered to your billing address. No Call Back is the easiest way to shop since you don't need to wait for our call back to confirm your order.
I am not asked to give my 4 digit security number when ordering by phone, am I eligible for No Call Back?
You may be eligible for No Call Back even if you are not asked to give your 4 digit security number when ordering by phone. Check the below list of No Call Back requirements and troubleshooting tips to see if you are eligible for No Call Back. If, after checking the requirements and troubleshooting tips below, you believe you are No Call Back eligible, contact Customer Services on 0844 811 6611 and they will be happy to assist you.
I would like No Call Back, what is required to be eligible?
To be eligible for the easy shopping No Call Back service you must have:
• Registered as a customer with us
• A UK registered credit card
• A unique phone number associated with your account
• Placed your order from your unique phone number.
• A UK mainland address
• A displayed phone number
• Orders sent to your billing address
I have registered on your website; can I use the No Call Back service if I order by phone?
Yes, if are eligible for No Call Back you will automatically be asked for your 4 digit security number whenever you order by phone - even if you registered on our website.
When and how can I contact Customer Services?
Contact our Customer Services Helpdesk on 0844 811 6611 (calls charged at national rate). Lines are open between 9am and 9pm, 7 Days a week.
Troubleshooting tips to be No Call Back eligible
If you would like No Call Back, first check these troubleshooting tips for eligibility.
You must be registered as a customer with us
Troubleshooting tip: You must be a registered customer to be part of the No Call Back service. When you register with us, on the website or by phone, we will automatically check your eligibility for the No Call Back service. Click here to become a registered customer and No Call Back eligible.
You must have a UK registered credit card
Troubleshooting tip: Check that the credit card you are using with us is UK registered. If it is not, contact Customer Services on 0844 811 6611 to give us a UK registered credit card and to become No Call Back eligible.
You must have a unique phone number associated with your account
Troubleshooting tip: This is a common issue that is usually easy for customers to fix. Ensure that the phone number you use to place your order is unique to your account. If two customers use the same phone number to order - such as a home phone number - the No Call Back service can not be used. To use No Call Back ensure we have a unique phone number for you - like a mobile phone - and then use this phone when calling to place your order. To change your phone number on file to one that is unique to you, contact Customer Services on 0844 811 6611 to become No Call Back eligible.
Place your order from your unique phone number
Troubleshooting tip: Along with having a unique phone number associated with your account, you must also place your order from this phone. So, if your unique phone number is your mobile phone, you must use your mobile phone when placing your order to be eligible for No Call Back.
You must have only one account with us
Troubleshooting tip: It is possible that you have registered with us more than once and therefore have more than one account. If this is the case, contact Customer Services on 0844 811 6611 to merge your multiple accounts into one and become No Call Back eligible.
You must have a UK mainland address
Troubleshooting tip: Non-mainland, Northern Ireland and Channel Islands residents are not eligible for No Call Back.
You must have a displayed phone number
Troubleshooting tip: If you are ex-directory and do not have your phone number displayed when calling out, you will not be eligible for No Call Back. This issue is easily fixed by dialling #1470 before placing your order with us. By dialling #1470 your phone number will be displayed and you will be eligible for No Call Back.
You must have orders sent to your billing address
Troubleshooting tip: Ensure that your order is sent to your billing address to be No Call Back eligible.
We may have had temporary changes to our system
Troubleshooting tip: On occasion we have changes to our system that makes No Call Back unavailable. If you have used No Call Back before but were not asked for your 4 digit security number on your last order it may be due to a temporary change with our system. If you are repeatedly not being asked for your 4 digit security number when ordering by phone use the No Call Back eligibility troubleshooting tips above and then, if necessary, contact Customer Services on 0844 811 6611.