FAQs

My Account and Registration

No. You only have to register once. Your email address and password enable you to log you into any of the bid shopping websites: www.bid.tv, www.pricedrop.tv and www.speedauction.tv, and www.pricedropper.co.uk.

The "card reference" field gives you the opportunity to give your card a name for your own convenience. This could be anything that helps you remember which card is registered e.g. John's Visa.

Your Account: what to do if you’re having problems logging in

You should be able to log in using the email address and password you registered with. If you’ve forgotten your password, go to the login page and click the 'forgotten your details?' link.

If so, and this is your first time logging in online, you can log in using your 10-digit Customer ID. You’ll see this on any of your invoices, or on your Welcome Email. Once you’ve entered that, and the 4-digit security number which you would have set up over the phone, you should be able to access your account.

Tip: for an easy login next time, we recommend you then set up a password so that you can use your email address to log in next time. If you have problems resetting your password, please call our Customer Services team on 0844 811 6611.

Please note: If you try logging in too many times with the incorrect details, we may 'block' your account. To unblock this, follow the 'forgotten details' link and answer your security questions to reset your account.

If none of the above solve your problem, call our Customer Service team on 0844 811 6611 to get it sorted.

For security reasons the delivery address must match your billing address when you place an order online. However, if you have already placed an order and would like for it to be redirected to an alternative address, you should call our Customer Services team on 0844 811 6611. We recommend you do this as soon as possible after you receive confirmation of your order. Please advise the Customer Services Representative of your order reference number, and your preferred alternative shipping address. While we cannot guarantee that we will be able to redirect your item, we will do our best to help.

If you would like to guarantee delivery to an alternative address, please make your order directly from our TV channels via telephone. When we call you back to confirm your order, you will be able to arrange delivery to an address of your choice.

To update your personal or payment details, simply log in to your account and click on the “My Account” tab. Then, just scroll down to the details you’d like to change and click the “Edit” button next to the section you need to update. After you’ve typed in your new details, click update, and the information you’ve added will be saved. We’ll then send you an email confirming and outlining the changes you’ve made.

If you’re having any problems, pleasecontact us.

Bidding and buying

We only accept Visa, Mastercard, Maestro and Switch debit cards, and some credit cards.

Learn more about bidding and buying on our How Do I Buy Page.

TV Deals and Web Clearance products are clearly marked in our product listings with a graphic informing you which type of auction it is.

When a TV product is being sold live on TV, you can buy it instantly through the website. If the TV product you are interested in has yet to go on air, you can enter a bid (called a ‘pre-bid’) in advance online. Simply enter the maximum amount you wish to pay for that product, and if the price falls to your bid amount or lower, you'll get the item at the auction’s closing price.

You can bid on or buy a web clearance deal at any time. There are no restrictions.

After you have made your bid or chosen ‘Buy Now’, you can return to the auction to see if your name appears on the bidder's or buyer's board.

If you have entered a bid via the text input field, your name will appear on the bidder's board. If the price falls to that amount you have input, you will become a buyer.

Only customers who have selected the ‘Buy now’ option will have secured their purchase. Clicking the "Buy now" button will place you onto the buyer's board immediately, guaranteeing you the product.

Megadrops can only be purchased directly from our TV channels, via telephone.

On selected auctions, you will be able to purchase more than one of the same product. Where this option is available, you will see the multi-sell logo.

You can bid as many times as you like, but you only need to select the ‘Buy now’ option once to secure your purchase. You’ll pay the closing amount, meaning that if you clicked ‘Buy now’ at £15, and the price continued to fall to a closing price of £10, you'll only pay £10.

If you have made an order accidentally and wish to cancel, please contact our Customer Services team as soon as possible on 0844 811 6611, or via our feedback form.

Clicking on the "Previous Auctions" link in the left hand menu will give you the option of looking through the product categories to find the auction you’re looking for. When you find it in the product listings, click on it and you’ll go through to a page telling you the final closing price, and a list of all the successful buyers.

Keep visiting the site or tuning in to our TV channels. You can search for products using the search bar at the top of the page, or browse our product categories.

If your bid has been accepted, you will see a ‘Thank you’ page confirming your bid. This is not a guarantee that you will receive the item. Only if the price of the item proceeds to drops to your bid amount (or below) will your order be confirmed. In this case, a confirmation message will be sent to your registered email address. Your item will then be despatched as quickly as possible, and your chosen payment card will be debited.

Due to periods of high demand our sites sometimes experience technical difficulties. Though exceptionally rare, if a fault occurs whilst you are browsing our site, please be patient and try again at a later time. If you experience technical difficulties while trying to place a bid, unless you are presented with the "thank you page" your bid will not have been successful - so please try again later.

Delivery, refunds and returns

You can change your details online by logging in, or you can call our Customer Services team on 0844 811 6611. We recommend you do this as soon as possible after you receive confirmation of your order. Please tell the Customer Services Representative your order reference number, and your new alternative delivery address.

Please note that if you change your details online, we cannot guarantee delivery to the new address at that time, but we’ll do our best. Alternatively, you could order via the phone and advise the Customer Services Representative of your new delivery address as soon as they call back to confirm your order.

If you believe a part to be missing from any product received, please double check all of the packaging. Bid shopping do not hold stocks of replacement parts, however the instruction manuals enclosed with our products can sometimes contain a contact number for the manufacturer, who may be able to assist.

If no manufacturer details are supplied with your purchase please contact our customer service team. We will always endeavour to find a suitable resolution or arrange for the item to be returned for an exchange (where available) or refund.

No Call Back

No Call Back is the most convenient way for customers who order by phone to shop with us. By using No Call Back, you place and confirm your order by phone in one easy step. There’s no need to wait for us to call you back to confirm your order

How to use No Call Back: When given the option, simply enter your 4-digit security number during your phone order. That’s it.

The No Call Back service automatically checks your eligibility, and asks you to enter your 4-digit security number if you meet the No Call Back requirements. If you order online the No Call Back service is not required.

No Call Back FAQs

If you’re given the option to enter your 4-digit security number when ordering by phone, then you are No Call Back eligible and can start using it immediately.

Simply enter your 4-digit security number to purchase and confirm your order in one step. Your order will be charged to your ‘primary card’, and delivered to your billing address.

You may be eligible for No Call Back even if you are not asked to give your 4-digit security number when ordering by phone. Check the below list of No Call Back requirements and troubleshooting tips to see if you are eligible for No Call Back. If, after checking the requirements and troubleshooting tips below, you believe you are No Call Back eligible, contact Customer Services on 0844 811 6611 and they will be happy to assist you.

You must:
• Be registered as a customer with us
• Have UK registered credit card
• Have a unique phone number associated with your account
• Place your order from your unique phone number
• Have a UK mainland address
• Have a displayed phone number
• Have orders sent to your billing address

Yes. If you’re eligible for No Call Back you will automatically be asked for your 4-digit security number whenever you order by phone - even if you registered online.

Contact our Customer Services Helpdesk on 0844 811 6611 (calls charged at national rate). Lines are open between 9am and 9pm, 7 days a week.

How to be No Call Back eligible

When you register with us, on the website or by phone, we will automatically check your eligibility for the No Call Back service. Click here to register as a bid shopping customer and be No Call Back eligible.

Check that the credit card you are using with us is UK registered. If it is not, contact Customer Services on 0844 811 6611 to give us a UK registered credit card and to become No Call Back eligible.

This is a common issue that is usually easy to fix. Ensure that the phone number you use to place your order is unique to your account. If two customers use the same phone number to order - such as a home phone number - the No Call Back service cannot be used. To use No Call Back ensure we have a unique phone number for you - like a mobile phone - and then use this phone when calling to place your order.

To change your phone number on file to one that is unique to you, change your details online, or call Customer Services on 0844 811 6611 to become No Call Back eligible.

Along with having a unique phone number associated with your account, you must also place your order from this phone. So, if your unique phone number is your mobile phone, you must use your mobile phone when placing your order to be eligible for No Call Back.

It’s possible that you have registered with us more than once, and therefore have more than one account. If this is the case, contact Customer Services on 0844 811 6611 to merge your multiple accounts into one and become No Call Back eligible.

Non-mainland, Northern Ireland ROI and Channel Islands residents are not eligible for No Call Back.

If you are ex-directory and do not have your phone number displayed when calling out, you will not be eligible for No Call Back. This is easily fixed by dialling #1470 before placing your order with us. By dialling #1470 your phone number will be displayed and you will be eligible for No Call Back.

Ensure that your order is sent to your billing address to be No Call Back eligible.

Please note: we may have had temporary changes to our system

We occasionally have changes made to our system made which make No Call Back unavailable. If you have used No Call Back before but were not asked for your 4-digit security number on your last order, it may be due to a temporary change with our system. If you are repeatedly not being asked for your 4-digit security number when ordering by phone, use the No Call Back eligibility tips above and then, if necessary, contact Customer Services on 0844 811 6611.